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The best sustainable products. All in one place.

Orders and Delivery

What are the delivery costs?

Delivery options and costs are shown in your basket during checkout. Our Partners use their own delivery services, so prices and delivery times may vary.

I have not received my order yet, what can I do ?

If you have received a tracking link or notification from a delivery service (courier company) about your order you may track the order directly with the delivery service. If you have not received a notification and the expected delivery time has lapsed please contact us to check where your order is.

When will I receive my item(s) and how can I track my order?

Once your order has been placed on Dayrize you will receive confirmation of your order, this will include an estimated delivery time. Once our partners have dispatched your order you will receive a tracking number and depending on the delivery service a delivery date will be included.

Does Dayrize deliver outside the UK?

Not yet, but we are working on sustainable ways of shipping internationally.

Why does my order have multiple delivery fees?

All our products are delivered directly from our partners. During the checkout process, you will be able to choose the delivery method of your choice (note: delivery method and price may vary by partner).

Why do my products arrive in different parcels at different times?

As a marketplace, we have multiple partners offering their products on our platform. As each product is shipped directly from our partners, if you have ordered products from different partners they may arrive separately.

Payment and Pricing

What payment methods does Dayrize accept?

We accept all debit and credit cards.

My payment has been declined. What should I do?

Sometimes your bank may have set restrictions, in this case we encourage you to reach out to your bank provider. If everything appears in order and you still cannot proceed please contact us via [email protected].

Are my payment details/data secure?

Yes, our website is secured with SSL certificates and our checkout integrates directly with our payment services provider.

Does the price of a product include delivery fees?

The product prices shown are excluding delivery fees. During checkout the final price including delivery fees will be calculated.

Where can I find my invoice?

Invoices wont always be sent automatically by our partners. If you need one, please contact us at [email protected] and we will sort it for you.

Returns and Refund

What is the return policy?

If you want to return a product, you will need to notify us within 14 days of receiving the product. If the product is eligible for a refund, you have an additional 14 days to return the parcel to our partner. Please contact us at [email protected] if you want to return something, listing the order number and the item(s) you'd like to return.

How can I return an item?

Please send an email to [email protected] with your order number and the item(s) you want to send back and we’ll get your sorted. All returns are reviewed and processed manually to guarantee a great customer experience.

How do I pack my item for a return?

When returning items, please neatly return every product in its original (undamaged) packaging. If you are returning liquids, gels, creams, etc. please wrap them securely and seal the packaging.

When will I receive my refund?

Once your parcel has been received and approved by our partners, we will process your refund right away.

Are delivery costs refunded on a full order return?

When returning products, Dayrize will refund the total amount of your order plus shipping; provided that the entire order is returned.
If one or more products will not be returned, Dayrize will not be able to refund the initial shipping costs.

Are delivery costs and charges refunded on a partial order return?

Your delivery costs will not be refunded if only part of the order is returned.

Shopping on Dayrize

Do I need an account to place an order?

As a customer you don't need a user account. You can use the guest check out option. However, registering an account with Dayrize will allow you to track the positive impact of your purchases, savings and make it easier to check out in the future.

I forgot my password. What should I do?

To request a new password, click on the forgot password link and we will send a reset password email to your registered email address.

How do I receive the latest DAYRIZE news?

Subscribe to our newsletter to find out about the latest sustainable brands and products to help you buy good.

Can I cancel or change my Dayrize order?

Once your order has been confirmed you are unable to cancel your order. However, we offer free returns within 14 days.
Check out our returns policy.

Dayrize Score and Savings

Why do certain products not have savings?

Glad you asked. While some of the products listed on Dayrize may not have CO2 or water savings, we are proud to have them in our selection because of the other ways in which they deliver the much needed societal and planetary benefits. These are captured by the “impact badges” listed alongside each product – so that you know which worldly challenges brands have addressed the most. Whether that’s by lowering our carbon footprint or supporting the livelihoods of workers, we and our Business Partners work together to make sure all these impacts add up to a holistically healthier world.

How do you know your methodology is accurate?

The Dayrize Score has been developed by a renowned team of scientists with a passion for tackling global sustainability challenges and advancing a circular economy. We conduct 3rd party audits on the logic of our algorithms and invite peer reviews annually by leading think-tanks, universities and NGOs to collect feedback for further improvement.

How can you fight overconsumption if you are a shopping platform?

We know that many people feel that their individual actions do not make a difference to the planet, and that can feel overwhelming. But small actions by all of us (including what we buy) can add up to big changes. This is why developed the Dayrize Score, so shoppers can make informed decisions about the environmental and social impact of what they put in their shopping basket – so that when you need to buy something, you can easily choose products that are objectively better for the planet.

Is each dimension weighted evenly in the production of the final Dayrize Score?

Yes, each dimension is given an equal weighting to reflect the importance of each of the dimensions.