The best sustainable products. All in one place.
At Dayrize we understand that you might need some time to determine if a product is the right fit - or fits right. The last thing we want is for you to end up not using the product or, even worse, throw it away. That’s why we give you 14 days from the day your product has arrived to make sure it’s the right thing for you and return it if that’s not the case. If you decide to return it, we give you another 14 days to send it back. And the costs of returning? Don’t worry, we’ll cover that!
Even though most of our products are eligible for a refund, some products unfortunately can’t be returned:
- Personalised Products that are specifically made to a your specification (for example a custom-made print)
- Personal Products sold with a hygiene seal (e.g. earrings, cosmetics like mascara, pastes and creams, or underwear) where the seal is broken, and face masks.
Received a faulty or damaged product? Please contact us at [email protected] and we will either replace the product with a new one or simply refund you for the faulty or damaged product.
How to Return
If you want to return a product, simply send an email to [email protected] that includes your order number and the product that you would like to send back – we will then get back and organise it for you.
Just as a heads up, when returning items, please neatly pack every product in its original (undamaged) packaging. If you are returning liquids, gels, creams, etc. please wrap them securely and seal the packaging.
From our side, we will make sure you can track your return to make sure it arrives safely.
Once your returned product(s) has arrived, our partners need to approve your return to make sure they received the right product in good fashion. Dayrize will then make sure that the total amount of the returned items plus standard shipping fees will be refunded into your account. One tiny detail: we don’t refund any shipping fees if you ordered multiple products and only return a proportion of your order. We hope you agree that’s fair!
Cancel an Order
Unfortunately, once an order is confirmed in our systems, it can no longer be cancelled. But no sweat – just send us back the order as explained above and we’ll refund you in full.